Return & Refund Policy
At Beauty Blossom, customer satisfaction is our highest priority. Every floral arrangement is handcrafted with care, and we want you to be delighted with your purchase.
Returns
Due to the perishable nature and handcrafted design of our floral products, we are unable to accept returns on delivered orders unless they arrive damaged, defective, or incorrect.
If you experience an issue with your order, please contact us within 48 hours of delivery.
Eligible Refunds or Replacements
We will gladly offer a replacement or refund if:
- Your order arrives damaged during shipping.
- You receive the wrong product.
- Your order has a significant quality issue upon arrival.
To help us resolve your request quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
Non-Refundable Situations
Refunds or replacements cannot be provided for:
- Incorrect shipping information supplied by the customer.
- Orders delayed due to weather, natural disasters, or carrier disruptions.
- Minor variations in flower color, bloom size, or arrangement style, as flowers are natural products and each bouquet is uniquely handcrafted.
- Requests made more than 48 hours after delivery.
- Change of mind after the order has been prepared or shipped.
Order Changes & Cancellations
Orders may be modified or canceled within 12 hours of purchase.
Once production has begun or the order has been shipped, cancellations or changes may no longer be possible.
Refund Processing
If your refund request is approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: saoteam.esports@gmail.com
Phone: +1 (408) 838-8819
We appreciate your trust in Beauty Blossom and are committed to providing beautiful floral arrangements and exceptional customer service with every order.